Customer-loyalty Program Management

As a management team, our staff has three decades’ experience in customer service and loyalty-program management; including the marketing of these programs. Our expertise ranges from the day-to-day operations to the direct-mail offers used to promote membership.

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QuarkAlliance

XTended Services provides contract services to Quark in the form of marketing and administration of their customer-loyalty program known as QuarkAlliance. This member-based program promotes visibility in the Quark community and provides marketing resources, technical support, free or discounted products, and other benefits that a member can use to expand their customer base and in turn, help their customers.

Workflow Testing


The XTended Services team has nearly five decades in the publishing industry. This team has hand selected a group of professionals that have been trained in far-above-average quality-assurance testing skills and who now function as a tightly knit group.

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Quality-assurance Triage Team

This on-site, customer-service taskforce is selected from our top performers and most appropriately skilled team members from within our workflow-testing group.

This highly effective team takes a logical approach to conducting managed implementations of your product on-site with your customer.

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Industry Training by Industry Professionals

Our training services for the desktop-publishing industry are backed by people who gained their expertise working the very jobs that they now train.

We look for innovative and creative venues and processes to get your staff involved and keep them interested. As an example, we have developed Ocean Class Cruises to meet this goal.

Working entirely on a cruise ship en route to local, exotic, and world-wide locations, we hold seminars, trainings, and labs while at sea. This lets the trainee experience the many wonderful opportunities of a vacation combined perfectly with just the right amount of class time.

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